The consumer packaged goods industry has some new challenges to master. Shifts in consumer preferences, a complex path-to-purchase, modern platforms and channels, and new competitors have changed the way CPG brands reach, engage and convert their best customers.
There are six trends that have made growth in the CPG sector more difficult. These new factors require brands, many of them in the market for decades, to ramp up tools, resources and skills in the face of industry disruption.
1. Digital Adoption
While digital and mobile offer new ways for CPG brands to reach and engage consumers, the lower barrier to entry and relatively lower cost have made it easier for new competitors to gain traction and for customers to shift from brick-and-mortar to web.
2. New Competitors
According to Nielsen data, the collective share of the sixteen largest food and beverage CPG manufacturers dropped from 33% to 31% over the past five years, while the market share of 16,000 smaller manufacturers rose two points from 17% to 19% during the same period -- growth of about $2 billion in sales.
3. Online Ordering
Brick and mortar-based CPG brands have also been impacted by the widespread use of online ordering as consumers -- wooed by the convenience of mobile shopping, the speed of shipping, and new options such as curbside pickup -- spend more time and money on their phones. Online sales of CPG products are expected to leap from as little as 1% of total web sales revenue in 2013 to 20% by 2025.
4. Consumer Preferences
Two big shifts in consumer interests are affecting CPG brands. More consumers than ever are purchasing private label products at the expense of national brands. And consumer demand for fresher, healthier foods continues, with a corresponding decline in packaged foods.
5. Amazon’s Portfolio
Amazon now sells more than 12 million products, including clothing, shoes, jewelry, tools, personal care, home and kitchen items, siphoning dollars from other retailers. CPG items accounted for 41% of Amazon's private label sales in the first half of 2017.
6. Global Markets
Digital adoption isn’t just for consumers. CPG marketers are no longer bound by the location of audience segments and their proximity to physical storefronts in local markets. But brands must adapt to leverage mobile and online tools to understand and influence buyers around the world.
New Times Call For New Measures
As these trends make clear, it’s becoming more important for CPG brands to consider how they engage consumers in the digital space. This requires greater ability to understand which campaigns are converting customers efficiently -- touchpoint by touchpoint.
CMOs need this information to plan strategically. Channel managers need it to plan tactically. It’s no longer sufficient to look at the last consumer touch before purchase. To understand what contributed to each sale, brands need insight into the entire customer journey, online and offline, at a granular level.
CPG brands must also engage consistently with consumers and create personalized, relevant experiences across digital, mobile and physical spaces. This means they need tools that will let them tweak and adjust ad frequency, messaging, creative and placement to boost high performing media and shift spend away from those that aren’t converting.
Using Data to Develop Strategy and Improve Tactics
Many CPG companies are recognizing that the digital world requires a new approach to marketing measurement and are adopting multi-touch attribution. This approach lets marketers take advantage of the unique set of data produced by digital channels to understand effectiveness at granular levels, by audience, and at a much faster cadence.
Multi-touch attribution tracks the consumer journey across all addressable touchpoints – digital, mobile and physical – and assigns fractional credit to the channels and tactics that influenced a desired business outcome.
With a clear understanding of the touchpoints that drive performance, CPG marketers can make smarter investment decisions that enhance the consumer journey from first impression through to conversion. By using data about consumer buying behaviors to target offers, CPG brands can improve conversions and increase market share on a global or local level.
Multi-Touch Attribution For CPG: Sample Use Case
CPG Brand A seeks to increase the efficiency of its advertising budget by reducing wasted spend and improving its ability to target specific, high-value individuals. In the face of increasing competition, it would also like to improve customer experience by incorporating dynamic content and greater customization. Its ultimate goal is to drive revenue and improve ROI.
To do this, Brand A needs insight into the consumer journey and which touchpoints are influencing conversion. This will allow it to optimize for higher ROI and incremental volume in audiences that are more effective.
Nielsen’s multi-touch attribution solution offers a means to enrich Brand A’s customer data and measure customer activity to see what’s working and what isn’t. With this insight, Brand A is able to create audience segments, measure performance, and shift budget and creative, while its agency can optimize media buying and creatives for each audience.
As a result of adopting multi-touch attribution, CPG Brand A is able to drive substantial incremental volume and optimize media to engage and convert the most important and highly impactful target audiences.
The company also gains a competitive edge by learning that where each consumer is in the journey has a huge impact on purchase. By using enriched targeting capabilities in concert with the results of multi-touch attribution, Brand A marketing can focus on consumers that have the most potential.
Download our ebrief 8 Best Practices for Implementing Multi-Touch Attribution to learn more about how to execute a successful attribution strategy.
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